Mellonhead
A Data-First Blueprint to a Helpful AI Assistant
When Dawn Armstrong at HumanGood first shared her team's struggles with their internal AI assistant, it wasn't the code or the AI itself that was the problem. The culprit? Data—not a lack of good data—but an overabundance of irrelevant or outdated data. This revelation sparked a crucial decision
Mellonhead
Strategies for Implementing AI in Customer Service
One of my favorite exercises as a Customer Service leader has been uncover the drivers of support friction and support volume and then come up with a strategy to address the primary drivers. Generative AI has created new opportunities to automate support as well as make it easier. I recently
"Mariena's expertise in AI industry standards proved invaluable to our team. Her comprehensive approach, from providing an overview to detailing specific use cases, accelerated our learning process significantly. " Alana, VP of Product Management, Miso Robotics