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Giving a voice to AI
We provide expert guidance and AI solutions to help Customer Service teams deliver proactive experiences.
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Strategy
Cut through the noise with guidance on where AI can bring meaningful impact to your organization or tailored recommendations based on specific use cases. Learn more.
Development
From prompt engineering to workflow automation and custom AI development, we'll work with you to implement solutions integrated with your internal systems.Learn more.
Education
Hands-on workshops and lectures that uplift your team with the knowledge and skills to effectively leverage AI for better customer experiences. Learn more.
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Stay updated on the latest AI trends and insights with our informative newsletter. Plus, explore our growing library of valuable resources to help power your customer service transformation.
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Mellonhead

Break It Down

Have you ever asked an AI to tackle a complex task only to receive a mediocre response? Me too. While LLMs like ChatGPT can do a lot, they stumble over complex tasks. The solution, prompt chaining, is similar to how we, as humans, handle complex tasks. As a technique, prompt

Mellonhead

A Data-First Blueprint to a Helpful AI Assistant

When Dawn Armstrong at HumanGood first shared her team's struggles with their internal AI assistant, it wasn't the code or the AI itself that was the problem. The culprit? Data—not a lack of good data—but an overabundance of irrelevant or outdated data. This revelation sparked a crucial decision

Mellonhead

Strategies for Implementing AI in Customer Service

One of my favorite exercises as a Customer Service leader has been uncover the drivers of support friction and support volume and then come up with a strategy to address the primary drivers. Generative AI has created new opportunities to automate support as well as make it easier. I recently

Upcoming Events
Brainstorming with Generative AI
Learn 9 techniques for making AI your thought partner
Oct 15, 2024 9:30am PT (Virtual)
Getting More out of Generative AI
Frustrated with ChatGPT's hit-or-miss results? It's time to level up.
Tue/Thur 11am PT Oct 22-31 (Virtual)
Upskilling Your Team
Join me at TheLoops's AI in Action event on 12/20. More details coming soon!
Why Choose Us
  • Expert Guidance - Leverage our team's deep expertise in AI and customer service to navigate the complex landscape and unlock transformative solutions tailored to your unique business goals.
  • Recommendations Tailored to Business Goals - We'll work closely with you to understand your specific challenges and design AI-powered strategies to drive measurable improvements in customer satisfaction and operational efficiency.
  • Education and Training - Empower your team to effectively leverage AI by providing comprehensive training and ongoing support, ensuring your organization is equipped to maximize the impact of our solutions.
Trusted by
"Mariena's expertise in AI industry standards proved invaluable to our team. Her comprehensive approach, from providing an overview to detailing specific use cases, accelerated our learning process significantly. Leveraging extensive industry research and qualitative information, she curated a proposal that was both insightful and actionable. Mariena is a true asset to any team looking to navigate the ever-changing landscape of AI." Alana, VP of Product Management, Miso Robotics
About Us
Mariena Quintanilla founded Mellonhead as a mission-driven company focused on democratizing technology. We believe that workers and organizations that invest in data and effectively adopt AI will be more competitive.
We're on a mission to deliver innovative AI solutions and provide expert guidance that uplifts Customer Experience (CX) organizations into an AI-assisted future.
Get in touch. Stay in touch.
Contact
Email us at hello@mellonhead.co
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