Resources and Guidebooks Hub

Resources
Cut through the noise with these guides and articles focused on AI implementation and adoption
Featured Guides
Evaluating AI Applications
A comprehensive resource to guide customer service leaders as they incorporate AI into their departments.
Brainstorming with Generative AI
Nine tips to make AI your favorite thought partner.
Transforming Transcripts into Guidebooks
A step-by-step by guide  to extracting the best advice from Q&A style webinars and turn them into structured guides.
Making The Case
A framework for persuasive business cases
Beyond ChatGPT 
A presentation from a talk I gave outlining four types of AI products, beyond a conversational chatbot like ChatGPT
Newsletter
I've been on hiatus - but will be restarting in July 2025! 
Mellonhead Newsletter
Mellonhead Newsletter
Every other week, I share perspectives on how the latest AI research can influence AI product development as well as resources and guidance to increase the impact of AI in your CX team