Events
Explore our upcoming and previous talks and conferences to connect with the support community and elevate your skills.
Upcoming Events
Brainstorming with Generative AI
Learn 9 techniques for making AI your thought partner
Oct 15, 2024 9:30am PT (Virtual)
Upskilling Your Team
Join me at TheLoops's AI in Action event on 12/20. More details coming soon!
Previous Events
Making The Case: A Framework for Persuasive Business Cases
Support Driven Leadership Expo (2024)
Selecting the Right AI for Your Knowledge Base: An Evaluation Guide
Video (2024)
Basics of Generative AI
10 students trained in small group cohorts (2024)
Realizing the Benefits of GenAI in Consulting Organizations
Short course published in partnership with Coursera
Implementing GenAI in Consulting Organizations
Short course published in partnership with Coursera
How to reduce the fear of AI
Video - Guest on the podcast, Ticket Volume (2023)
Building a high-performance interrupt driven team
Video - Presenter, Developer Week (2022)
Looking for a Speaker?
I speak on the following topics regularly for both AI Training sessions and more informal fireside discussions.
- Generative AI Basics - provides an introduction to AI concepts, tools and best practices for prompting
- Beyond the Basics - advanced prompting techniques and methods to increase quality of AI output
- Data Analysis with AI - leveraging AI to perform data analysis, build notebooks and find stories within data
- Future of work - understanding how AI is changing responsibilities and the roles needed for CX and more broadly
- AI Strategies for CX - identifying impactful initiatives, evaluating vendors, scoping needs